Tech Support Channels

  • 1 hour ticket response time
  • A One–Hour Support Ticket Response Guarantee

  • Every help request you send to us will be responded to within maximum 1 hour. If your trouble ticket or email needs additional assistance from a system administrator, we will without delay forward it and leave a note to notify you that your case is being examined. If you order our Managed Services package, all of the server management services included there will be carried out at a time of your preference.

  • Top quality support service
  • A First–Class Customer Service

  • Should you need assistance using our Web Control Panel or with any of the apps that we have preinstalled on the dedicated server for you, do touch base with our help desk support team at any moment through the ticketing system. Also, in case you require assistance administering your dedicated web hosting server, you can make use of our Managed Services package, that includes Operating System updates every week, troubleshooting and installation procedures, server monitoring and rebooting procedures, data backup hard disk drive space, etc.

  • Intuitive help center
  • An Intuitive Help Area

  • Our Web Control Panel was preinstalled for each dedicated web hosting plan. Among its features is a very convenient integrated knowledgebase that will walk you step by step on all the operations that you can perform. Most how–to articles in addition video versions that demonstrate all the tasks that you can carry out in a very illustrative manner. You can find the how–to articles and the video tutorials in the top right corner of each section of the Web Control Panel.