Help and Support Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Resolution Guarantee

  • Our group of technicians will do their best to respond to your advice enquiries in less than 1 hour. If, however, the issue you have encountered calls for aid from the Admin =Department,= we’ll address the ticket to the administrator in charge and will write a note to tell you.

  • Top quality support service
  • Expert Tech Support Service

  • We offer 24/7 client support via a ultra–fast ticketing program integrated into your Control Panel. You’re able to email us whenever you want about any of the packages that come pre–configured on your virtual server, including the desired Linux distribution, the server administration panel and our in–house designed Web Control Panel.

  • Intuitive help center
  • An Educational Help Section

  • A detailed and consistently updated collection of articles is incorporated into our in–house built Web Control Panel. It provides quick tips on how to perform all of the common web site management duties. The Help area presents in–depth how–to articles and reviews and step by step video training. You can open the Help section by pressing the Help or Video buttons in the upper right corner of each Control Panel section.