Lots of users who start using their very first web hosting account, or switch companies, often have inquiries concerning how specific tasks are executed or bump into obstacles when setting up different things such as emails, website settings, and so on. That is the reason why, many providers have prepared documentation with the most common questions and issues so as to help their customers obtain information quickly and easily. Consequently, the customer service staff members can concentrate on real issues that certain customers may be facing, because the solution for the minor things will already be available on the web and clients can tackle them without contacting the client care team. Having detailed documentation is vital, particularly for new users without any experience at all, since the hosting service entails an enormous number of features and many people can get puzzled about what to do. A good knowledge base can both help you accomplish the tasks that you need and find out how the hosting service works as a whole.
Extensive Online Documentation in Cloud Hosting
Our cloud hosting packages include a comprehensive knowledge base where you can find information about all the obstacles that you could face and their solutions. You can read how to set up and administer an electronic mailing list, how to use an .htaccess configuration file, or how to continue if the settings of your email client are correct, but nevertheless you’re unable to send email messages, for example. We’ve tried our very best to be as comprehensive as possible and to encompass all possible options in order to save you time and efforts and to supply you with different solutions for each issue. The knowledge base comprises informative articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will help you become familiar with the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to specific functions and features in each section of the Control Panel, whilst if you wish to browse through the complete collection of articles, you should go to the Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers offer a rich online article repository where you can find any information that you may need about our web hosting services or about the Hepsia hosting Control Panel that we’re using. We have prepared it on the basis of the feedback that we have collected from our clients through the years and, hence, our articles address particular problems that you might come across and present the fastest means of resolving them, for instance getting an HTTP 500 error message or not being able to send e-mail messages from your desktop computer even though you have the right SMTP settings. The articles are available in each single section of the Control Panel and you can examine them at any time. They can help you extend your knowledge not only about our platform, but also about the hosting sphere as a whole, as they contain elaborate guides and general info such as what cron jobs or file permissions are.