A ticketing system is the most popular medium of correspondence that hosting providers offer to their clients. It’s usually part of the billing account and is the most effective way to solve a problem that takes some time to investigate or that needs to be forwarded to a sysadmin. In this way, all comments contributed by either side will be kept in one and the same location in the event that somebody else needs to work on the given issue and the info in the ticket will be accessible to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, which means that you will have to log in and out of at least 2 accounts to execute a specific operation or to reach the company’s client care staff. If you wish to manage several domain names and each one is hosted in its very own account, you will need to use an even larger number of accounts simultaneously. It can also take a considerable amount of time for the hosting provider to process your ticket requests.
Integrated Ticketing System in Cloud Hosting
In stark contrast to what you may find with plenty of other web hosting providers, the trouble ticket system that we use with our Linux cloud plans is an integral part of the Hepsia Control Panel, which comes with all accounts. You will not have to memorize several log-on names and passwords, as you will be able to manage both your tickets and the hosting account itself in one place. So, if you have a question or bump into a challenge, you can touch base with our tech support engineers momentarily. Our system includes a smart search option. This goes to say that even in case you have opened an enormous number of tickets over the years, you will be able to find the one that you want without effort. Plus, you can see knowledge base guidelines for dealing with commonly met difficulties.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with us and you’d like to touch base with our technical support engineers, you’ll be able to submit a trouble ticket straight from your Hepsia hosting Control Panel instead of going through a completely different support platform like you’ll have to do with the vast majority of web hosting providers on the marketplace. Our integrated ticketing system will allow you to open a new ticket without hassle and to go through older tickets using a clever search filter. You will also be able to have a look at the applicable knowledge base articles that our system will present you with in accordance with the category that you pick for your new ticket. You can perform all the aforementioned procedures without logging out of your Hepsia Control Panel at any time, which goes to say that in case you come across any obstacle or have an inquiry, you can touch base with our technicians and solve the given issue in no more than 1 hour using a single support platform.