If your hosting service provider supplies live chat support, you'll be able to talk to a representative in real-time and find out helpful info or get an issue resolved in a very timely manner. The basic advantage of using chat as an alternative to calling to consult with a live person is that you'll need just a computer with web access, so you will not pay any rates in the event that you're in a different country or state. What's more, it is easier to copy and paste data for instance domain names, usernames or error messages in other words details which are sometimes difficult to give to the other party on the telephone. The live chat is also a much quicker way to contact the web hosting provider's support crew compared to using a ticketing system. What's more, when some trouble requires a bit more time to be dealt with, you can do something else while you wait for guidance on the live chat, so that you won't waste time - something that is not possible in case you are on the telephone.
