If your hosting service provider supplies live chat support, you'll be able to talk to a representative in real-time and find out helpful info or get an issue resolved in a very timely manner. The basic advantage of using chat as an alternative to calling to consult with a live person is that you'll need just a computer with web access, so you will not pay any rates in the event that you're in a different country or state. What's more, it is easier to copy and paste data for instance domain names, usernames or error messages in other words details which are sometimes difficult to give to the other party on the telephone. The live chat is also a much quicker way to contact the web hosting provider's support crew compared to using a ticketing system. What's more, when some trouble requires a bit more time to be dealt with, you can do something else while you wait for guidance on the live chat, so that you won't waste time - something that is not possible in case you are on the telephone.
Live Chat Support in Cloud Hosting
As a part of the support services that we offer for our Linux cloud plans, you'll find live chat support which is available each and every day, even on holidays. You will be able to contact us regardless of whether you already own an account or not, as we can help you with pretty much anything, ranging from supplying you with common information regarding our solutions in case you are not a client yet and you're thinking about acquiring one of the packages, to assisting you with installing an email account in an e-mail client. Part of the issues are more technical and time-consuming, so you will need to use the ticketing system that is built-in the Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a few things.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is available every day, even on holidays and weekends. It is the perfect way to find out more information about our semi-dedicated hosting plans in case you do not have an account yet or to get some problem resolved in case you're a customer and our customer care representatives will help you quickly regardless of the time of the day you join our chat. If you wonder which plan is more appropriate for your sites, if you need a piece of advice whether you should obtain a certain upgrade and how to obtain it or in case you've got problems setting up an email account on your computer, you'll be able to get in touch with us and we'll give you the required info right away. The live chat is accessible even after our telephone lines are off for the day, which means that when you have an account with us, you can be sure that you'll always get instant assistance with any kind of question or issue that shows up.