Should you ever encounter a problem with your website and be unable to tackle it on your own, ask the hosting company’s client support team to help you get the website back online. A speedy solution would be the best scenario, but a lot of companies respond within 24 hours and even more, especially if you are working with a hosting reseller. Even if your problem can be fixed easily, your website may not function correctly or may not be reachable whatsoever for a prolonged period, so you may lose potential clients since it is highly unlikely that anybody would be willing to return to a website that’s inoperative. Speaking of which, you ought to make certain not only that you can touch base with your hosting provider, but also that they can respond and assist you in a timely fashion. If an application update does not proceed as planned or if you delete something unintendedly, for example, the website should be restored speedily in order to avoid protracted inaccessibility.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud plans come with a 60-minute reply guarantee, which goes to say that regardless of what enquiry or difficulty you may have, we’ll always be there to help you. As it is, it seldom takes more than 30 minutes to get an issue sorted out or an enquiry answered, and this is valid for both sales and technical matters. Our help desk staff reps are available 24-7, even on official holidays and weekends, which suggests that you will always obtain swift support. We are aware of how valuable time can be, so by the time we reply to your e-mail or support ticket, we’ll have investigated the issue and, in case we haven’t solved it, we’ll give you more details about what you have to do on your end – if the situation requires this. With our support services, you can rest assured that there will be someone to lend you a helping hand straight away, irrespective of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we know precisely how vital it is to get well-timed support, we promise that you’ll never need to wait around for more than one hour to receive an answer to any trouble ticket that you post via your semi-dedicated server CP. In reality, you will rarely need to wait for more than 20-30 minutes and this is valid for any query no matter what its nature is – technical, general or billing. Plus, our customer and tech support staff will be at your service day and night, which implies that even in case you submit a ticket during holidays, you’ll invariably obtain a blazing-fast reply, which will include the answer to an inquiry, the solution to an obstacle or the info needed to resolve an issue yourself – if there’s something that you have to do on your end. If you use our services, you’ll never need to spend a whole day awaiting a response like you would with many other providers.