The availability of the customer and technical support that a cloud hosting company provides can tell you a lot for the services which they offer as well. If you're allowed to use just e-mail messages and tickets, you have most likely come across some reseller and not the hosting supplier. If this is the case, you'll probably have to wait for a couple of days so as to have an issue resolved as your reseller may not be checking their communication on a regular basis or they may have to get in touch with the actual web hosting company for further help. When the supplier can provide various means of communication with quick response time available at any moment, they are almost certainly the top provider, not a reseller. Which means that you'll reap the benefits of timely assistance and top quality support because they'll have instant access to the servers where your account will be created. Regardless of the issue - technical or sales, it is generally much better to be able to get hold of your web hosting company right away by using your preferred way of communication.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance in a timely manner, so our cloud hosting services come with 24/7 technical support as well as several options for contact. In case you do not have an account yet, you can easily call us or use our live chat and speak with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up ordering a service that you cannot use. In case you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is entirely technical or it requires more investigation. Unlike the vast majority of suppliers that you can find today, we answer to all tickets within the hour, so you will not have to wait for an entire day. Our support services are accessible day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated hosting plans that we provide come with 24/7 customer and tech support, therefore no matter what problem you experience, you can get in touch with us and we will give you a hand straight away. The guaranteed reply time for every email or support ticket that you open through your Hepsia hosting Control Panel is only 1 hour; usually the reply time rarely is more than twenty minutes. Furthermore, we have telephone support with a couple of local numbers around the world as well as a live chat, so you will be able to contact us and find additional details about our solutions even if you don't have an account yet. We can help you with any question or a problem you have - payment methods, plan specs, email setup, web hosting account settings, etc. If you employ our services, you won't ever have a scenario where you need to wait for a few days to get a problem solved like you will have to do with various other suppliers.
24/7 Customer Support in VPS Servers
In case you purchase a VPS server from us, you will be able to use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have a couple of local phone numbers in the U.S.A., Great Britain and Australia plus a live chat service. If you're an existing customer and you require help with a technical issue which requires longer time to investigate or resolve, you're able to open a support ticket from your billing account or you'll be able to send an e-mail message and we'll take care of the issue and send you an answer within one hour. The answer time is warranted 24/7, including holidays and weekends, however for the majority of issues it takes a maximum of 30 mins to get assistance. Our support service covers the VPS as well as all of the pre-installed software it features, so if you'd like to have help with third-party apps, you will be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
With a one-hour max answer time guarantee, you will enjoy prompt support when you acquire a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, so when you open a support ticket from your billing account or you send an email message about any issue with the server or the pre-installed software on it at any time of the day, you will have an answer within one hour, even during holidays. Our ticketing system is the better option when the issue involved requires more time to be resolved or in case it has to be forwarded to our administrators, because it is far more convenient to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to give us a call or talk to a live agent through our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also assist you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 too.